×

GET SUPPORT VIA

FORGOT YOUR DETAILS?

CREATE ACCOUNT

RETURN & REFUND POLICY

All items sold on Stunning Bike are covered under our Buyer Protection which is 100% guaranteed. Depending on the applied Return Policy, you may return your item to us within 3-7 days. Countdown starts from the date you received the item to the post stamp date on the return parcel.

Requirements for a valid return:

  • Proof of purchase (order number, tax invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)

Should there be any item damage due to our transportation, please Contact Us for claim purposes.

You may want to return your item due to any of the following reasons:

X : Not Required | : Required

NOTE: In the unlikely event that your return does not meet the requirement (s), our team will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all undergarments due to hygiene purposes.

NOTE: In the unlikely event that your return does not meet the requirement (s), our team will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all undergarments due to hygiene purposes.

Replacement process only begins after we have completed evaluating your returned item. This quality evaluation process may take up to 2 – 3 business days.

Kindly have your returns shipped to our Address:

Stunning Bike Sdn. Bhd.
Wisma Inanam, Jalan Tuaran By-Pass Inanam,
88450 Kota Kinabalu, Sabah

Refund can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, based on your payment method at the time of purchase.

We will update you via email and SMS once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

 Payment Method Refund Method Stunning Bike processing time (return has been evaluated) Bank processing time (after refund processed by Stunning Bike)
Credit card / Debit card Credit card 1-3 working days 5-15 working days
(depends on your bank)
Cash on Delivery (COD) Bank transfer/store credit 1-3 working days 1-3 working days
Molpay Molpay 1-3 working days None
Bank Transfer Store credit 1-3 working days None
Bank transfer Molpay refund 1-3 working days 5-14 working days
(depend on your bank)

Note: Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.

TOP